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Easy Returns, Exchanges and Refunds
How do I return an item by post?
If you are not completely satisfied with your purchase please send it back to us in its original condition within 28 days. The garment(s) must be returned with all original tags and packaging. Please indicate on your refund form whether it is an exchange or refund. Upon receipt and examination we will exchange the item and dispatch the very same day or we will issue a full refund to the full value of the item(s). Please note goods must be returned and have arrived at our head office within 28 days.
Pure-Rugby.com will not be able to refund any delivery charges. We recommend any returns made by mail are sent by recorded delivery to ensure it arrives correctly as it is the customers responsibility to ensure the package arrives to us.
For exchanges, you will be charged £3.00 for the delivery of the new item.
All mailed returns should be sent to the following address:
Returns Address:
Pure-Rugby.com (Pure Sport Specialists Ltd)
29 Leeway Estate
Newport
NP19 4SL
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form delivered with your purchase and send it back to us at the returns address above. All items are checked when returned and if we find that your product is faulty then we will return you the full cost, including delivery charges.
If you have any issues with returning your item please email sales@pure-rugby.com quoting your reference number, name and product purchased. Please also add your reason for return and whether you require an exchange or refund. We will advise you on how to proceed with your return.
How do I exchange an item to one of your stores?
* Please note , for web orders, we only offer exchanges for items that are either the same or of greater value in our shops - we don't offer refunds or part-refunds for web orders in store.
To exchange an item in one of our shops, please first locate our shops by visiting the 'Our Stores' page. When exchanging the item please also bring the invoice you received with your product as this is your proof of purchase. Without this an exchange cannot be actioned.
I have received a product from the website but it does not appear to be the same as the picture on the website?
We do our best to ensure that all products appear accurate as possible on the website imagery. If you have received a product that you believe to be a different colour or fit we will not deem the product as faulty and any refunds made will not include delivery charges. If you have any further query’s regarding your product email us at sales@pure-rugby.com.
When will you refund my money?
We will refund your money as soon as we can but please allow at least 3 working days from the point of us receiving your item(s). We will send you an email confirming the refund and the value amount. After you receive the conformation email please allow up to 5 days for the money to be credited to your account. Your card issuer or bank is responsible for crediting your account therefore we have no control over the time period for receiving your refund once we have actioned it. If your card has expired or has been declined we will arrange for an alternative payment method for your refund.
How do I know you have received my item?
Once we have received your item we will send you a confirmation email. Please allow up to 10 working days for this, if you have not received an email by this point please Contact Us and we will look into the matter for you.
Can I still get a refund if I have lost my delivery note?
If you have lost this documentation we are unable to provide an exchange or refund for you as this is your proof of purchase.
I have received my refund but not the delivery charge?
Delivery charges are only refundable if the goods are faulty and a refund is made. The cost of returning the item to us is your responsibility.
RETURNS POLICY
Returning an item by post
If you are not completely satisfied with the purchase you have made you can return the item(s) to us within 28 days of the date of your receipt.** You will be responsible for the cost of return unless the item is damaged / faulty or the incorrect item has been sent. Items must be unused and have all tags in place so they are re-sellable. Where these guide lines are followed, we will offer a full refund via the original method of payment within 5 working days of the receipt by us of the returned item(s).
In order to be obtain an exchange or refund, you need to complete and enclose the refund form provided with your order. Please follow the procedure below to return by post.
Indicate on the refund form whether you would like an exchange or refund and state the reason.
Return address:
Pure-Rugby.com (Pure Sport Specialists Ltd)
29 Leeway Estate
Newport
NP19 4SL
If you would prefer to return an item purchased on the website to a local store you may do so subject to the same terms and conditions. Please bring the invoice provided with your order to the store as your proof of purchase. Refunds will only be made by the original method of payment.
Faulty or wrong items
If you receive faulty, or incorrect items and wish to return them by post please fill out the returns form provided and send the item(s) and the returns slip to the address above.
What about the delivery charges?
Delivery charges are only refundable if you we have sent a wrong or faulty item.
Multi-Buys or Bundles
If you return a single item purchased as part of a multi-buy or bundle package (for example ‘2 for £20’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the original purchase price of the multi-buy or bundle.
Items purchased in store cannot be returned via the website and must be returned to one of our stores.
To ensure all returns are received by us safely please ensure the following:
- Wrap the item(s) adequately and make sure they are sealed and water tight.
- Ensure the correct Pure-Rugby.com address is attached to the package.
- Ensure that you get a certificate of posting from your local Post Office as proof of postage. This certificate is a free service offered by the post office.
How do I return an item by post?
If you are not completely satisfied with your purchase please send it back to us in its original condition within 28 days. The garment(s) must be returned with all original tags and packaging. Please indicate on your refund form whether it is an exchange or refund. Upon receipt and examination we will exchange the item and dispatch the very same day or we will issue a full refund to the full value of the item(s). Please note goods must be returned and have arrived at our head office within 28 days.
Pure-Football.com will not be able to refund any delivery charges. We recommend any returns made by mail are sent by recorded delivery to ensure it arrives correctly as it is the customers responsibility to ensure the package arrives to us.
For exchanges, you will be charged £3.00 for the delivery of the new item.
All mailed returns should be sent to the following address:
Returns Address:
Pure-Football.com (Pure Sport Specialists Ltd)
29 Leeway Estate
Newport
NP19 4SL
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form delivered with your purchase and send it back to us at the returns address above. All items are checked when returned and if we find that your product is faulty then we will return you the full cost, including delivery charges.
If you have any issues with returning your item please email sales@Pure-Football.com quoting your reference number, name and product purchased. Please also add your reason for return and whether you require an exchange or refund. We will advise you on how to proceed with your return.
How do I exchange an item to one of your stores?
* Please note , for web orders, we only offer exchanges for items that are either the same or of greater value in our shops - we don't offer refunds or part-refunds for web orders in store.
To exchange an item in one of our shops, please first locate our shops by visiting the 'Our Stores' page. When exchanging the item please also bring the invoice you received with your product as this is your proof of purchase. Without this an exchange cannot be actioned.
I have received a product from the website but it does not appear to be the same as the picture on the website?
We do our best to ensure that all products appear accurate as possible on the website imagery. If you have received a product that you believe to be a different colour or fit we will not deem the product as faulty and any refunds made will not include delivery charges. If you have any further query’s regarding your product email us at sales@Pure-Football.com.
When will you refund my money?
We will refund your money as soon as we can but please allow at least 3 working days from the point of us receiving your item(s). We will send you an email confirming the refund and the value amount. After you receive the conformation email please allow up to 5 days for the money to be credited to your account. Your card issuer or bank is responsible for crediting your account therefore we have no control over the time period for receiving your refund once we have actioned it. If your card has expired or has been declined we will arrange for an alternative payment method for your refund.
How do I know you have received my item?
Once we have received your item we will send you a confirmation email. Please allow up to 10 working days for this, if you have not received an email by this point please Contact Us and we will look into the matter for you.
Can I still get a refund if I have lost my delivery note?
If you have lost this documentation we are unable to provide an exchange or refund for you as this is your proof of purchase.
I have received my refund but not the delivery charge?
Delivery charges are only refundable if the goods are faulty and a refund is made. The cost of returning the item to us is your responsibility.
RETURNS POLICY
Returning an item by post
If you are not completely satisfied with the purchase you have made you can return the item(s) to us within 28 days of the date of your receipt.** You will be responsible for the cost of return unless the item is damaged / faulty or the incorrect item has been sent. Items must be unused and have all tags in place so they are re-sellable. Where these guide lines are followed, we will offer a full refund via the original method of payment within 5 working days of the receipt by us of the returned item(s).
In order to be obtain an exchange or refund, you need to complete and enclose the refund form provided with your order. Please follow the procedure below to return by post.
Indicate on the refund form whether you would like an exchange or refund and state the reason.
Return address:
Pure-Football.com (Pure Sport Specialists Ltd)
29 Leeway Estate
Newport
NP19 4SL
If you would prefer to return an item purchased on the website to a local store you may do so subject to the same terms and conditions. Please bring the invoice provided with your order to the store as your proof of purchase. Refunds will only be made by the original method of payment.
Faulty or wrong items
If you receive faulty, or incorrect items and wish to return them by post please fill out the returns form provided and send the item(s) and the returns slip to the address above.
What about the delivery charges?
Delivery charges are only refundable if you we have sent a wrong or faulty item.
Multi-Buys or Bundles
If you return a single item purchased as part of a multi-buy or bundle package (for example ‘2 for £20’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the original purchase price of the multi-buy or bundle.
Items purchased in store cannot be returned via the website and must be returned to one of our stores.
To ensure all returns are received by us safely please ensure the following:
- Wrap the item(s) adequately and make sure they are sealed and water tight.
- Ensure the correct Pure-Football.com address is attached to the package.
- Ensure that you get a certificate of posting from your local Post Office as proof of postage. This certificate is a free service offered by the post office.
