FAQs

How do I Return/Exchange an item ?

To return an item to us, please use the Customer Returns Form (32kb - Adobe Acrobat reader required). Please remember to fill in all the details on the returns note. It is especially important to remember the order number so we can process your return more efficiently.

Carriage Charges

There will be an additional postage charge to re-send exchanged items. These prices are detailed below:

UK Orders:

Small/Medium Items - EG. Shorts/Shirts/Jackets/T Shirts/Etc - £3.00 per item

Large Items - EG. Boots/Bags/Equipment/Etc - £5.00 per item

European Orders:

Small/Medium Items - EG. Shorts/Shirts/Jackets/T Shirts/Etc - £6.00 per item

Large Items - EG. Boots/Bags/Equipment/Etc - £9.00 per item

International Orders:

Small/Medium Items - EG. Shorts/Shirts/Jackets/T Shirts/Etc - £10.00 per item

Large Items - EG. Boots/Bags/Equipment/Etc - £12.00 per item

Pure Sport Specialists Ltd cannot accept responsibility for any goods lost in transit. We recommend using a recorded postal service for greater security. When returning an item we are unable to reimburse the return postage charge unless we deem the item to be faulty.

All refunds will be made to the original payment method used.

Your refund or replacement will be processed as soon as possible, but this is usually processed within 7 working days. To return a product under this Returns Policy please send the items to: Pure Sport Specialists Ltd, 29 Leeway Estate, Newport, South Wales, NP19 4SL.

Please note all items must be in original packaging with tags and labels intact.

Can I return items to your store?

Items may be returned to the store for either an exchange or refund, but please note any refunds need to be processed at our Head Office against the original payment method, which will take place on the next working day.

This Returns Policy does not affects any statutory rights you may have as a consumer.

When will my item reach me?

We aim to process all orders within two working days. Orders are sent using Royal Mail 1st Class recorded delivery and usually arrive within 3 - 5 working days.

What if I need my item the next day?

Choose the next day delivery option on checkout and all order received before 12.30pm will be processed the same day. If your order is placed after 12.30pm and your item is urgent, please contact us on 0845 894 2929 and we will endeavour to dispatch your item that same day.

What payments do you accept?

We take all major credit/debit cards. Maestro, Mastercard, Visa & Visa Debit. You can also pay for your items using a Paypal account.

How do I know the correct size? What range of sizes can I find online?

Pure Football offers a selection of brands, each with its own, slightly different, size measurements. We’ve tried to make sizing as easy as possible, please refer to the size guide within the product. We at Pure Football try to cater for as broad a range of sizes as we can, both online and in our high street stores. If you can’t find the size you’re looking for, please email us at sales@puresport-specialists.com or call us on 0845 894 2929 Monday to Friday, 9am to 5pm, and we’ll do our best to help.

How do I personalise a shirt?

Shirts may be personalised with a name or number of your choice. You will have the option to add personalisation to your shirt on each product page where personalisation is available.

Will my details be secure/shared?

Privacy Notice

Pure Football do not disclose customer information to third parties. Cookies are used on this website, but only to keep track of the contents of your shopping basket once you have selected an item. We are highly sensitive to the privacy interests of consumers and believe that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, we have adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

1. Acquisition of Information.
   We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service, efficiently and securely.
2. Our Employees and Privacy.
   We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their company tasks.
3. Security Measures.
   We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties.
   We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
5. Privacy and Our Business Partners.
   When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.
6. Copyright Notice. All images used on this site are the property of Pure-Football.com and may not be used wholly, or in part, without the express written permission of Pure-Football.com.

What’s the difference between an Authentic / Players shirt?

As a general guide Authentic / Players shirts are usually more fitted and are designed to be “skin tight”. If you have a query please contact our sales team on 0845 894 2929 who will be happy to help.

Why are certain items only available in-store or online?

Some products may be temporarily out of stock or only available in the stores or the website depending on demand. But we will strive to ensure we get you the products you want.

Can I receive more information on products?

Our aim is to provide as much information as possible about the products as we can. If the information you require is not readily available on the website then please do not hesitate to contact us on info@Pure-Football.com or our sales line 0845 894 2929 and we will try our best to answer your query.

I have received a product from the website but it does not appear to be the same as the picture on the website?

We do our best to ensure that all products appear accurate as possible on the website imagery. If you have received a product that may seem to be slightly different colour or shape we will not deem the product as faulty.

What services do you offer?

Pure Football.com are one of the UK’s leading specialist sports retailers. We aim to bring to latest Football clothing, leisurewear & equipment to fashion cautious Football players and fans.

Do you have high street stores?

Pure Sport Specialists Ltd have 1 high street store in Cardiff situated at St Mary Street, just a stones throw from the famous Millennium Stadium and home of Welsh Football. For contact details please visit our Contact Us Page.

Are discounts available online?

In-store discounts are not available online, however we do feature special online offers and promotions at Pure-Football.com from time to time. We hope you’ll take full advantage of them when they come up.

If you should require any items in bulk, please contact our sales team on 0845 894 2929 where your request for discount will be passed to our Sales Manager.

My order didn't go through, what can I do?

We’re sorry you’re having problems placing your order - we want our website to be trouble-free. Please call us on 0845 894 2929 Monday to Friday, 9am to 5pm, and we’ll do our best to sort out the problem as quickly as possible.

If you’re having problems outside these hours, can we ask you to send us an email at sales@puresport-specialists.com and we’ll pick it up as soon as we get back into the office.